Magnum Bikes Help Center logo
Magnum Bikes Help Center logo

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New Orders, Cancellations, Shipping and Returns

What is the difference between purchasing directly from Magnum Bikes online versus a certified dealer?

The main difference between buying directly through Magnum Bikes versus purchasing from a local dealer is building a relationship for the life of your e-bike. We highly recommend purchasing through a certified dealer when possible. That's because bui

What payment methods and financing are available for online orders?

Magnum Bikes accepts all major credit cards in addition to PayPal. We also offer financing through Bread. Interested in financing? Here's how to apply:. Depending on your payment option, you'll receive an order confirmation from Magnum Bikes after:.

How long will it take to ship and receive my online e-bike order?

When you place an order on our site, you'll receive a confirmation email letting you know that we received your order and are processing the request. Orders typically ship 1-2 business days after being placed. Once your order leaves our fulfillment c

How long will it take to ship and receive my online accessory or service parts order?

Once you place an accessories/service part order, we ship in an average of 1-3 business days. From there, most part orders will be delivered within 1-3 business days once shipped. Magnum Bikes accessory/part orders may be shipped through UPS, USPS, o

How does Locally fulfillment (buy online and pick up in store) work?

When buying a Magnum Bike, at checkout you can choose Locally as your fulfillment option. Once you complete checkout on our site, Locally will automatically connect you to a Magnum Dealer near you that has the bike in stock and for you to pick up. Ev

What's your online order cancellation policy?

If you need to cancel an order from our website before it ships, please email [email protected] and we will cancel and refund the order. You will receive a confirmation email once the order is canceled and refunded. Please allow 3-5 business days

What's your online order return policy?

To qualify for a return, you must meet the following requirements:. 1. Request your return within 14 days of the delivery date. 2. There must be fewer than 10 miles logged on the odometer. 3. E-bike must be in like-new condition and free from dirt, d

What are my shipping and assembly options when I order online?

We offer 3 convenient shipping & assembly options to choose from:. When you order online and ship to an authorized Magnum Dealer, a professional mechanic will assemble your e-bike on arrival. When they’re done with assembly, you simply pick up your e