I haven’t used my e-bike in a while and it isn't turning on. What should I do?Updated 2 years ago

If you haven't ridden your Magnum Bike in a while, your battery may have fallen into Sleep mode. To reset your battery, leave it plugged in for 8 hours, uninterrupted. After 8 hours, try powering the bike on.

If this doesn't work, plug the charger into the battery and unplug it 10 times in a row to reset the battery. **Note** This only works after first charging the battery for 8 continuous hours, as described in the previous paragraph. 

If the reset is still unsuccessful, please refer to this guide and, if needed, contact Technical Support at 323-375-2666.