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Magnum Bikes Help Center

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We offer 3 convenient shipping &amp; assembly options to choose from:&#xA0; <ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When you order online and ship to an authorized Magnum Dealer, a professional mechanic will assemble your e-bike on arrival. When they&#x2019;re done with assembly, you simply pick up your e-bike! </li></ol><ol start="2" style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When you order online and ship to your home, you&#x2019;ll choose between:<ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:lower-alpha;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In-home professional assembly through Velotooler for an additional charge (to be scheduled within a few days of your delivery)</li><li dir="ltr" style="list-style-type:lower-alpha;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Decline professional assembly and do it yourself (DIY)!</li></ol></li></ol><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For home shipping (either with or without professional assembly), your local shipping facility will call you to schedule a delivery appointment.&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">An adult 18+ must be present during your delivery appointment to sign for and accept your e-bike. <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you choose DIY assembly, please&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">consult the&#xA0;<a href="https://magnumbikes.com/pages/magnum-manuals?_pos=1&amp;_sid=b07df586f&amp;_ss=r" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">manual and assembly video</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for your specific model.

We offer 3 convenient shipping & assembly options to choose from:. When you order online and ship to an authorized Magnum Dealer, a professional mechanic will assemble your e-bike on arrival. When they’re done with assembly, you simply pick up your e

What are my shipping and assembly options when I order online?

New Orders, Cancellations, Shipping and Returns

How do I contact Magnum Bikes?

Where can I demo or rent a Magnum Bike?

How do I assemble my Magnum Bike?

How do I fill out my product registration/warranty activation form?

What is included in my warranty?

What Safety Checks & Maintenance Schedule should I follow?

What should I inspect before riding my new Magnum Bike?

General Information

What are the differences between Magnum batteries?

How do I take care of my Magnum Bikes battery?

How long does it take re-charge my battery?

How do I extend the range of my Magnum Bike per charge?

What do the terms volts, amps, and watts mean for my e-bike?

How long will my Magnum Bikes battery last me?

Can I get replacement keys for my battery?

Battery

Can I see my trip distance in miles and/or kilometers?

How do I gain access to my C6, C7, or L7 display settings?

How do I use my Magnum Pathfinder display?

How do I access my Cosmo Gen II display settings?

How do I navigate my Magnum branded display?

How can I see the display while riding at night?

Display & Settings

My e-bike motor is making loud noises. What should I do?

What do I do if the range of my e-bike seems low?

What should I do if my e-bike spokes are loose?

How do I change a flat tire on the rear motor wheel of my e-bike?

If I get a punctured tire, must I go to an e-bicycle specialist to have it fixed?

I haven’t used my e-bike in a while and it isn't turning on. What should I do?

My e-bike battery is not charging. What should I do?

Troubleshooting

What is the top speed of my e-bike?

What is the weight limit/load capacity on a Magnum Bike?

Can I ride off-road with my Magnum Bikes e-bike?

Can I ride my Magnum E-Bike in the rain?

What is the correct tire pressure for my electric bike?

What bike trailer do you recommend using with Magnum Bikes?

What car rack is recommended to use with Magnum Bikes?

Where can I find my frame number?

Do you have a referral program?

How do I install my Magnum front carrier rack?

Miscellaneous

What is the difference between purchasing directly from Magnum Bikes online versus a certified dealer?

What payment methods and financing are available for online orders?

How long will it take to ship and receive my online e-bike order?

How long will it take to ship and receive my online accessory or service parts order?

What are my shipping and assembly options when I order online?Updated a year ago