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If your range is low, we recommend following these steps:<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. Check your charger. Completely deplete the battery and check the time it takes to recharge your battery from 0-100%. This should take about 6.5 hours. If the charge time is faster, this indicates that the charger is not completing the charge. You may need&#xA0;<a href="https://magnumbikes.com/collections/parts?sort_by=best-selling" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 12pt; font-family: Roboto, sans-serif; color: rgb(38, 187, 238); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://magnumbikes.com/collections/parts?sort_by=best-selling" rel="noopener noreferrer" target="_blank">a new charger</a><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. If you&apos;re still under warranty, please&#xA0;<a href="https://servicemagnumb.wpengine.com/contact/" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 12pt; font-family: Roboto, sans-serif; color: rgb(38, 187, 238); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://servicemagnumb.wpengine.com/contact/" target="_blank" rel="noopener noreferrer"></a><span id="isPasted" style="font-size: 12pt; font-family: Roboto, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;;font-size: 12pt; font-family: Roboto, sans-serif; color: rgb(38, 187, 238); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://servicemagnumb.wpengine.com/contact/" rel="noopener noreferrer" target="_blank">contact Magnum Support</a><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;;font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://servicemagnumb.wpengine.com/contact/" rel="noopener noreferrer" target="_blank"></a> for assistance in getting a new charger.<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. After charging your battery completely, ride your e-bike to depletion, measuring your total trip distance. When you contact the Magnum Bikes support center, they will want to know the actual range of your battery.<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. If you are able, measure the battery voltage when fully charged. The voltage of your lithium battery should be 42V. If it is less than this, there is a problem with either your battery or charger.<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. If the problem persists, please see your licensed Magnum Bikes dealer or contact Magnum Support&#xA0;<a href="https://servicemagnumb.wpengine.com/contact/" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 12pt; font-family: Roboto, sans-serif; color: rgb(38, 187, 238); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://servicemagnumb.wpengine.com/contact/" rel="noopener noreferrer" target="_blank">here</a><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://servicemagnumb.wpengine.com/contact/" rel="noopener noreferrer" target="_blank">.</a>

If your range is low, we recommend following these steps:. 1. Check your charger. Completely deplete the battery and check the time it takes to recharge your battery from 0-100%. This should take about 6.5 hours. If the charge time is faster, this in

What do I do if the range of my e-bike seems low?

Troubleshooting

How do I contact Magnum Bikes?

Where can I demo or rent a Magnum Bike?

How do I assemble my Magnum Bike?

How do I fill out my product registration/warranty activation form?

What is included in my warranty?

What Safety Checks & Maintenance Schedule should I follow?

What should I inspect before riding my new Magnum Bike?

General Information

What are the differences between Magnum batteries?

How do I take care of my Magnum Bikes battery?

How long does it take re-charge my battery?

How do I extend the range of my Magnum Bike per charge?

What do the terms volts, amps, and watts mean for my e-bike?

How long will my Magnum Bikes battery last me?

Can I get replacement keys for my battery?

Battery

Can I see my trip distance in miles and/or kilometers?

How do I gain access to my C6, C7, or L7 display settings?

How do I use my Magnum Pathfinder display?

How do I access my Cosmo Gen II display settings?

How do I navigate my Magnum branded display?

How can I see the display while riding at night?

Display & Settings

My e-bike motor is making loud noises. What should I do?

What should I do if my e-bike spokes are loose?

How do I change a flat tire on the rear motor wheel of my e-bike?

If I get a punctured tire, must I go to an e-bicycle specialist to have it fixed?

I haven’t used my e-bike in a while and it isn't turning on. What should I do?

My e-bike battery is not charging. What should I do?

What is the top speed of my e-bike?

What is the weight limit/load capacity on a Magnum Bike?

Can I ride off-road with my Magnum Bikes e-bike?

Can I ride my Magnum E-Bike in the rain?

What is the correct tire pressure for my electric bike?

What bike trailer do you recommend using with Magnum Bikes?

What car rack is recommended to use with Magnum Bikes?

Where can I find my frame number?

Do you have a referral program?

How do I install my Magnum front carrier rack?

Miscellaneous

What is the difference between purchasing directly from Magnum Bikes online versus a certified dealer?

What payment methods and financing are available for online orders?

How long will it take to ship and receive my online e-bike order?

How long will it take to ship and receive my online accessory or service parts order?

What do I do if the range of my e-bike seems low?Updated 2 years ago